Shipping policy

Shipping Policy

Order Processing

Orders are typically processed and prepared for shipment within 1–2 business days. Processing times may be longer during holidays, sales, or other high-volume periods.

Once your order ships, you will receive tracking information so you can follow the progress of your delivery.

Domestic Shipping

Pelle Line uses a variety of trusted shipping carriers. Available shipping methods, estimated delivery times, and shipping charges are displayed during checkout based on your delivery address and order.

Delivery times shown at checkout are estimates and begin after your order has been processed and shipped.

For customer protection and fraud prevention, we may verify billing and shipping information before an order is shipped. Orders with information that cannot be verified may be delayed or canceled.

Expedited Shipping

When expedited shipping is available, please remember that the selected shipping speed refers to carrier transit time after the order has been processed. Our normal order-processing time may still apply.

International Shipping

Pelle Line ships to many international destinations. Available international shipping options and charges are displayed at checkout when service is available to your destination.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not controlled by Pelle Line and are not included in our shipping charges unless specifically stated at checkout.

Customs processing may cause additional delivery delays beyond the estimated shipping time.

If an international shipment is refused or returned because of unpaid duties, taxes, customs issues, or refusal to accept delivery, any shipping charges, return shipping costs, duties, fees, or other expenses incurred may be deducted from the refund, where permitted.

Delivery & Tracking

Once an order has shipped, tracking information will be provided when available. Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Pelle Line is not responsible for carrier delays caused by weather, customs processing, service interruptions, or other circumstances outside our control.

If you have questions regarding an order or shipment, please contact Pelle Line customer service.