Refund policy

Returns & Exchanges

We want you to be satisfied with your purchase. Eligible merchandise may be returned or exchanged within 14 days of receipt of your order, subject to the conditions below.

Return Condition

All merchandise must be returned in new, unworn, and original condition, with all original packaging, shoe bags, dust covers, tags, and accessories included.

Shoes should only be tried on indoors on a clean, soft surface. Merchandise showing signs of wear, damage, alteration, or use will not be accepted.

Please do not place shipping labels or tape directly on the original shoe box. Returns received with a damaged, taped, or labeled shoe box may be subject to a $25 re-boxing fee.

Return Authorization

Before returning merchandise, please contact customer-service@pelleline.com to request return authorization and return instructions.

Returned merchandise must be received by Pelle Line within 14 days of the customer's receipt of the order.

Domestic Return Shipping

Customers are responsible for return shipping costs.

For your convenience, Pelle Line can provide a prepaid return shipping label for a flat $15 fee for eligible domestic U.S. returns. The $15 return-label fee will be deducted from your refund.

Customers may also arrange their own return shipping. We strongly recommend using a trackable and insured shipping method, as Pelle Line cannot be responsible for return packages lost or damaged in transit.

Refunds & Restocking Fees

Approved returns for refund are subject to a $10 restocking fee.

Alden Shell Cordovan returns are subject to a $15 restocking fee.

Original shipping charges and return shipping charges are non-refundable unless the return is due to an error by Pelle Line or a verified manufacturer defect.

Once the returned merchandise has been received and inspected, approved refunds will be issued to the original form of payment.

Clearance & Final Sale Items

All clearance and final-sale merchandise is final sale and cannot be returned or exchanged.

Made-to-Order Items

Made-to-order and special-order merchandise cannot be canceled, returned, or exchanged and is considered final sale.

Price Match Guarantee Purchases

Purchases made under our Price Match Guarantee may be returned for a refund only in the case of a verified manufacturer defect or if Pelle Line shipped the incorrect item or size.

For other eligible reasons, Price Match Guarantee purchases may be exchanged in accordance with this policy.

International Orders

International orders are not eligible for returns or refunds.

We may allow a one-time exchange on an eligible international order. The customer is responsible for all shipping charges, duties, taxes, and other costs associated with returning the original merchandise and shipping the replacement item. Shipping charges for the replacement must be paid in advance.

Incorrect or Defective Merchandise

If you receive an incorrect item or believe an item has a manufacturer defect, please contact us promptly. Once verified, Pelle Line will provide appropriate return or exchange instructions.

Normal wear and tear, accidental damage, improper use, or damage unrelated to a manufacturing defect is not considered a manufacturer defect.

Return Inspection

All returns are inspected upon receipt. Pelle Line reserves the right to refuse a return that does not meet the conditions stated in this policy. Merchandise that is worn, damaged, altered, incomplete, or otherwise ineligible for return may be sent back to the customer.