Returns and Exchanges:
If you are not happy with your order, we are happy to accept a return or exchange. You may return or exchange an item within 10 days after receipt of your order. Please note that there is a $10 restocking fee for returns made for refund. restocking fee will be made if you choose store credit . Customers are responsible for shipping charges.
No Returns accepted for international orders. We will accept one time exchange for international orders , shipping charges for replacement shoes must be paid in advance
The Return shoes must be new no sign of wear in the original box with shoe bags if included, there will be $25 re boxing charge if the shoe box is taped with label and shipped.
Refunds will be issued on returns that fall into the following categories and meet the return specifications:
a. The fit isn't correct
b. Manufacturer defect
c. Wrong size was ordered by customer or shipped by our warehouse
Exchanges will be available for returns made for any other reason.
No Cancellation or return for made to order items, Made to order items are Final sale
All Clearance items are final sale,
Please note that Price Match Guarantee purchases fall into a special category, and can be returned for refund only in the case of manufacturer defect, or the wrong item/size was shipped from our warehouse. Price Match Guarantee purchases can be returned for exchange, for all other reasons.
All returns/exchanges must be returned to Pelle Line in their original condition, in original packaging, including shoe dust covers and all tags.otherwise will be rejected and return back to customer. Pelle Line does not guarantee wear or tear or any damage unrelated to the manufacturer.
All returns Subject to $10 restocking fee , and $15 restocking fee for Alden Shell cordovan.
please email customer-service@pelleline.com for Ra request , We need to receive your package within 10 days of return request
Please note we reserve the right to reject returns on damaged goods that do not pass inspection upon receiving at our warehouse.
